... , Request, CMDB, etc.). Familiarity with Service Catalog, Workflows, and SLA management ... , Change, Problem, Knowledge, CMDB). Understanding Service Level Agreements (SLAs) and their impact ...
7 days ago
... technician who has 1-2 years of service desk/helpdesk experience. They must ... programs and have a basic-medium level of pc/laptop hardware. Any ...
5 days ago