Description:
Oversee and manage the programmatic and technical aspects of The Colorado State Child Abuse & Neglect Hotline System Lumen call routing system Interactive Voice Response System Call Flow Call Routing Application Programming Interfaces (API) System/Agent Problem Management minor issues/major outages Genesys call center system management FedRAMP cloud service Call center application usage and administration Data extraction and analysis Ping - Two-Factor-Authentication (2FA) System Problem Manageme
Feb 24, 2025;
from:
dice.com