Description:
Description Key Responsibilities: Lead and mentor a remote team of helpdesk technicians, ensuring optimal performance, productivity, and customer service. Develop a 'follow the sun' support strategy that leverages time zone differences. Foster a culture of continuous improvement and knowledge sharing within the team. Establish performance metrics, conduct evaluations, and create training programs. Identify opportunities for automation to enhance efficiency, reduce response times, and improve ser
Mar 6, 2025;
from:
dice.com