Description:
Position : Help Desk Analyst Role Description: * Receives telephone calls and e-mails from users having problems using business application or inquiring how to use specific aspects of the applications. * Ascertains the nature of problem, determine whether problem is caused by hardware such as modem, printer, cables, or telephone, or is an application issue and logs in tracking system. * Escalates issues in accordance with defined procedures. * Assists users through problem solving steps. * Uses
Mar 7, 2025;
from:
dice.com