Description:
The incumbent reports to the IT Support Supervisor and provides technical and end-user support to judges' chambers and court units of the Fifth Circuit Court of Appeals. The incumbent supports all end-user software and hardware, including, but not limited to, laptops, PCs, thin clients, virtual desktops, printers, MFPs/copiers, wired and wireless telephones, and audio/video conference equipment.Requirements:
Required:The position requires a bachelor's degree, preferably in computer science or a related field, or equivalent experience and at least two years specialized experience with demonstrated computer support skills applicable to the duties described above, including, but not limited to:
- Detailed, current, and comprehensive knowledge of PC software and hardware;
- Superior diagnostic and analytical competence;
- Ability to communicate effectively with others, both orally and in writing;
- Capacity to work harmoniously with others, both technical and non-technical; and
- Ability to travel overnight occasionally.
Extensive experience using, configuring, deploying, and supporting the following Microsoft applications in an enterprise environment is highly desired:
- Outlook
- Office 365
- OneDrive
- OneNote
- SharePoint Online
- Teams
- Knowledge of cybersecurity best practices and concepts.
- Ability to read, analyze, and create PowerShell scripts.
- Familiarity with Active Directory and Group Policies.
- Workstation imaging experience.
- Strong writing skills and ability to develop user documentation.
Mar 6, 2025;
from:
usajobs.gov