Supervisory Health Technician (Telehealth Clinical)

Description:

The Veteran Health Administration (VHA) supports the provision of patient care using telehealth technologies which increase a Veteran's access to care and support a Veteran's self-management.

Requirements:

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

Basic Requirements :

• United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
• Experience and Education.
  (1)Experience. One year of experience in a health care field that demonstrates the applicant's ability to perform the work or provides an understanding of the work such as but not limited to a medical or clinical assistant (or technician) or health technician. OR
  (2) Education. Four academic years above high school leading to a bachelor's degree with courses related to the occupation. OR
  (3) Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable. Examples are listed below:
  (a) Six months of experience in the health care field and two years of education above high school
  that included at least six semester hours in health care related courses such as, biological science,
  surgical technician courses, nursing assistant or other courses related to the position; or an associate's
  degree in a health care related field; or
  (b) Six months of experience in the health care field and successful completion of a course for health
  care technicians, hospital corpsmen, or medical service specialists given by the U.S. Armed Forces.
• English Language Proficiency. A candidate will not be appointed under authority of 38 U.S.C. chapters 73 or 74, to serve in a direct patient-care capacity in VHA who is not proficient in written and spoken English. See chapter 2, section D, paragraph 5a, this part.

Grade Determinations :

• Experience. One year of experience equivalent to the next lower grade level.
• Demonstrated Knowledge, Skills, and Abilities. In addition to the experience above, the candidate must demonstrate all of the following KSAs:
  (a) Ability to perform the full range of supervisory duties which includes responsibility for assignment of work to be performed, performance evaluations, selection of qualified staff, and recommendations of awards, advancements, and when appropriate disciplinary actions.
  (b) Ability to plan, organize, and coordinate clinical workflow and set short and long-term goals for the program.
  (c) Ability to work independently, to set priorities, delegate tasks, meet multiple deadlines, analyze organizational problems, and develop and implement effective solutions to optimize quality, efficiency, performance, and productivity within the service.
  (d) Ability to develop policy, manage equipment requests, and provide workload analysis.
  (e) Knowledge of all Connected Care programs and operations.

Preferred Experience: Providing direct supervision to the Telehealth Team which includes assigning, amending, or rejecting work. Ensuring production and accuracy requirements are met. Developing performance plans, recommending standards and ratings, and evaluating performance, making promotions, reassignment, and recognizing outstanding performance, responding to questions or matters not covered by standards and problems in meeting performance standards. Effecting corrective and disciplinary measures to address conduct and performance issues.

Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/ .

The full performance level of this vacancy is GS9.

Physical Requirements: The work requires some physical exertion such as prolonged periods of standing, bending, reaching, crouching, stooping, stretching and lifting moderately heavy items such as manuals, record boxes, equipment or assisting patients. The work requires above average agility and dexterity. The incumbent may be required to travel between VA/ or Non-VA clinical care sites and possession of a valid driver's license may be required.