Description:
Job Title: IVR- Contact Center Engineer Location: San Antonio, TX Job Description: 1.Working experience validating various Contact center components related to voice, email and work items channels both on-Prem and Genesys cloud to include Genesys data and reporting. 2.Working knowledge of JIRA and Confluence. 3.Good knowledge of IVR routing flows using Genesys Cloud CX hands-on knowledge on automation IVR flows. 4.Develop test plans and test cases for IVR systems. 5.Provide feedback and recomme
Mar 18, 2025;
from:
dice.com