Description:
Client is seeking an IT Contract Manager, Level (SLA Analyst) to provide continued support of existing Service Level Agreements, in addition to standing up new SLAs, SLA processes, and tracking related to existing and new IT Service Providers. Responsibilities include maintaining the existing Service Level Program through SLA outputs, tracking incoming reports, validating data and SLA results, ensuring contractual timelines are being met, preparing SLA scorecards, maintaining trackers for input
Mar 21, 2025;
from:
dice.com