Description:
IT Help Desk Location: 9 Metrotech Center, NYC 11201 Weekend Shift 12 Hours per day total 24 hours a Week Job Description: Answer, evaluate, and prioritize incoming telephone, email, and self-service technical support requests from FDNY end-users; Respond to routine and complex incidents regarding end-users and production systems; Respond to customer inquiries in a professional and timely manner; Provide efficient and effective technical resolution for all support request; Record/track incident
Mar 24, 2025;
from:
dice.com