Description:
Responsibilities: Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer s end users Classify Service Calls according to the specified optionsRoute problems to 3rd level IT support staff using knowledge base articlesCoordinate with level 3 and support staff that provide hardware / software / network problem resolution.Use the SOAR to document and manage problems and work requests and their respective resolutions and circumvention'sResponds to t
Mar 27, 2025;
from:
dice.com