Description:
We are seeking a Service Desk Lead to join our client in the transportation and retail space on a full time basis. The Service Desk Lead should be a dynamic individual who is motivated by working with a fun and driven team to build a leading travel retail technology company. Responsibilities: Engages service desk shift personnel to ensure performance is effective and efficient Understands and monitors KPIs and SLAs to ensure thresholds are not exceeded. Provides first level escalation assistance
Apr 1, 2025;
from:
dice.com