Description:
About the Job: The Escalations Engineer is the highest tier for support issue escalations. This is a significantly impactful role on the support team because Escalations Engineers are expected to resolve issues that are beyond the knowledge or expertise of the TSR and TSA staff. EE s will interact with customers, successfully manage their expectations and frustrations throughout the issue resolution process, at times managing multiple different issues simultaneously. The issue management process
Apr 10, 2025;
from:
dice.com