Description:
Responsibilities: Employee Support & Case Management: Provide prompt and efficient support to employees regarding HR-related inquiries (benefits, payroll, policies, procedures) through the ServiceNow case management system.Offer real-time HR support via live chat, addressing employee questions and concerns with clarity and professionalism.Escalate complex issues to the Tier 2 team promptly while maintaining engagement and ensuring a positive employee experience.Document all escalated issues & re
Apr 11, 2025;
from:
dice.com