IT Quality Assurance Manager

firstPRO inc. is looking for an IT QA Manager for our client in Burlington, NJ.

This is a full time direct hire opportunity.

Responsibilities:

• Develop and implement comprehensive QA strategies for software, systems, and applications across the organization.
• Collaborate with stakeholders (developers, product managers, business analysts) to define test requirements, test plans, and acceptance criteria.
• Ensure the development of detailed test documentation, including test cases, test scripts, and test data.
• Lead, mentor, and manage a team of QA engineers, fostering a collaborative and results-driven environment.
• Provide coaching, career development, and performance management for team members.
• Set clear objectives for the QA team, ensuring alignment with organizational goals.
• Oversee manual testing efforts to ensure the quality and reliability of software and systems.
• Track and report on testing progress, including identifying issues and ensuring timely resolution.
• Monitor the execution of test cases, defects, and system performance to ensure high standards are met.
• Conduct root cause analysis for defects and work with development teams to identify improvements in the testing process.
• Continuously evaluate and improve QA processes and methodologies to increase efficiency, accuracy, and quality of testing efforts.
• Ensure adherence to best practices and quality standards for software development and testing (e.g., Agile, Scrum)
• Stay current with industry trends, tools, and technologies to enhance the QA team's capabilities.
• Work closely with developers, product managers, and business analysts to ensure the proper integration of QA activities into the software development lifecycle (SDLC).
• Act as the main point of contact for quality assurance-related matters within cross-functional teams.
• Facilitate communication between different teams to ensure the smooth execution of testing plans.
• Define and track key performance indicators (KPIs) for the QA process, including test coverage, defect rates, and overall software quality.
• Provide regular reporting on testing progress, defect status, and overall quality metrics to senior leadership.

Qualifications:

• Strong knowledge of IT program management methodologies (e.g., Agile, Scrum, Waterfall) and software development life cycles (SDLC).
• Excellent leadership, communication, and interpersonal skills.
• Proven ability to manage multiple projects simultaneously and prioritize tasks effectively.
• Strong problem-solving skills and the ability to navigate complex situations.
• Familiarity with project management software (e.g., Jira, Microsoft Project, etc.).
• Epicor Prophet 21 knowledge is a plus.

Education & Experience:

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
• 5+ years of experience in software quality assurance, with at least 2 years in a managerial or leadership role.