Desktop Analyst

Description

Job Opportunity: Desktop Analyst (Contract)

Are you a skilled IT professional passionate about problem-solving and improving organizational infrastructure? We're seeking a Desktop Analyst to join a dynamic team where you'll play a critical role in evaluating, prioritizing, and coordinating technical support to meet evolving IT needs.

Key Responsibilities

• Fully evaluate hardware and software requests to support IT requirements.
• Prioritize and manage case workflows while resolving client escalations.
• Troubleshoot issues related to operating systems, hardware, and desktop-based security methodologies.
• Provide support for multi-platform environments including applications and systems such as Windows XP/2000 Professional, Microsoft Office Suite, Lotus Notes, Microsoft Exchange, and Citrix Access Gateway.
• Install and configure non-standard and legacy applications as needed.
• Assist in resolving advanced technical issues and contribute to IT projects of moderate size and organizational impact.

Skills and Competencies

• Strong troubleshooting capabilities in advanced infrastructure settings, including Windows operating systems and Ethernet/TCP-IP protocols.
• Familiarity with hardware from providers such as HP and Dell.
• Experience in project coordination, including managing workflows and escalations.
• Excellent verbal and written communication skills; ability to collaborate effectively in a team environment.
• Proficiency in Microsoft Office Suite, with a solid understanding of IT infrastructure technologies.
• Great problem-solving, analytical, organizational, and planning skills.

Requirements

Requirements

• Two-year degree in Computer Science, Information Technology, or equivalent experience.
• Prior experience supporting high-availability, multi-platform environments.
• Willingness to travel periodically to support business initiatives.
• Flexibility to provide after-hours and weekend support in a rotating schedule.

Preferred Qualifications

• Experience in advanced troubleshooting of hardware and software configurations.
• Working familiarity with Symantec AV Suite, Visual Basic, and Altiris.
• Thorough understanding of business functions and IT applications relevant to technical operations.

Additional Physical/Mental Requirements

• Ability to work independently or as part of a high-performance team.
• Capacity to handle multiple priorities and adapt to changing circumstances.

This is an exciting opportunity for motivated candidates seeking to contribute their technical expertise in a collaborative and fast-paced environment. If you're ready for a new challenge, we want to hear from you!

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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