Overview
On Site
USD 21.00 - 24.00 per hour
Full Time
Skills
IT Service Management
Reporting
Remote Support
Information Technology
Thought Leadership
Risk Management
Network
Remote Access
Training
Software Packaging
Management
Auditing
Standard Operating Procedure
Microsoft SCCM
Microsoft Windows
Technical Support
Customer Service
Microsoft Windows Phone
Issue Tracking
Service Desk
Interactive Voice Response
Call Center
Active Directory
Microsoft Exchange
Microsoft Azure
ServiceNow
Taxes
Life Insurance
Partnership
Collaboration
Law
Job Details
Description
CANDIDATE MUST LIVE IN CALIFORNIA Short Description At the IT Service Desk, you deliver Customer Excellence Focused Support to end users by Leveraging cutting-edge technology with IT Service Management products and self-service/automated solutions for the customers. The Service Desk Support Analyst will report to the IT Supervisor. In this role, you will be responsible for the remote support to users with technical problems and information technology issues involving personal computers and network services in an advanced network environment. Provides support (via telephone and chat), diagnostics and troubleshooting of computers, network services and related peripherals to local and remote access users. Provides end-user support and general training in various software packages and in-house developed software. Provides ticket status updates and metric reports to management. Develops, documents, implements, and audits standard operating procedures and customer service guidelines relating to Service Desk IT support. Provide subject matter expertise, thought leadership, guidance, best practice and support across security and governance risk management functions. Provides support (via telephone or chat) diagnostics and troubleshooting of microcomputers, network services and related peripherals to local and remote access users. Provides end-user support and general training (via telephone and chat) in the use of various software packages and in-house developed software. Provides case status updates and metric reports to management. Develops, documents, implements and audits standard operating procedures and customer service guidelines relating to remote IT support. Increased production standards. Increased CSAT goals. Assist with knowledge article creation. SME for critical business function/services. Other duties as assigned. MAC experience preferred. Provide subject matter expertise, thought leadership, guidance, best practice and support across security and governance risk management functions. Provides support (via telephone or chat) diagnostics and troubleshooting of microcomputers, network services and related peripherals to local and remote access users. Provides end-user support and general training (via telephone and chat) in the use of various software packages and in-house developed software. Provides case status updates and metric reports to management. Develops, documents, implements and audits standard operating procedures and customer service guidelines relating to remote IT support. Increased production standards. Increased CSAT goals. Assist with knowledge article creation. SME for critical business function/services. Other duties as assigned. MAC experience preferred.
Skills
desktop, troubleshooting, Support, Customer service, Windows, Phone support, Ticketing system, sccm, windows 10, active directory, microsoft exchange, microsoft azure
Top Skills Details
desktop,troubleshooting,Support,Customer service,Windows,Phone support,Ticketing system
Additional Skills & Qualifications
Requires an associate degree or equivalent experience. Requires at least 1 - 2 years of prior Service Desk experience in a high volume IVR based call center. Knowledge of Active Directory, Microsoft Exchange Admin Console, Azure, Service Now. MAC experience would be preferred but not required.
Experience Level
Intermediate Level
Pay and Benefits
The pay range for this position is $21.00 - $24.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in El Dorado Hills,CA.
Application Deadline
This position is anticipated to close on Apr 4, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
CANDIDATE MUST LIVE IN CALIFORNIA Short Description At the IT Service Desk, you deliver Customer Excellence Focused Support to end users by Leveraging cutting-edge technology with IT Service Management products and self-service/automated solutions for the customers. The Service Desk Support Analyst will report to the IT Supervisor. In this role, you will be responsible for the remote support to users with technical problems and information technology issues involving personal computers and network services in an advanced network environment. Provides support (via telephone and chat), diagnostics and troubleshooting of computers, network services and related peripherals to local and remote access users. Provides end-user support and general training in various software packages and in-house developed software. Provides ticket status updates and metric reports to management. Develops, documents, implements, and audits standard operating procedures and customer service guidelines relating to Service Desk IT support. Provide subject matter expertise, thought leadership, guidance, best practice and support across security and governance risk management functions. Provides support (via telephone or chat) diagnostics and troubleshooting of microcomputers, network services and related peripherals to local and remote access users. Provides end-user support and general training (via telephone and chat) in the use of various software packages and in-house developed software. Provides case status updates and metric reports to management. Develops, documents, implements and audits standard operating procedures and customer service guidelines relating to remote IT support. Increased production standards. Increased CSAT goals. Assist with knowledge article creation. SME for critical business function/services. Other duties as assigned. MAC experience preferred. Provide subject matter expertise, thought leadership, guidance, best practice and support across security and governance risk management functions. Provides support (via telephone or chat) diagnostics and troubleshooting of microcomputers, network services and related peripherals to local and remote access users. Provides end-user support and general training (via telephone and chat) in the use of various software packages and in-house developed software. Provides case status updates and metric reports to management. Develops, documents, implements and audits standard operating procedures and customer service guidelines relating to remote IT support. Increased production standards. Increased CSAT goals. Assist with knowledge article creation. SME for critical business function/services. Other duties as assigned. MAC experience preferred.
Skills
desktop, troubleshooting, Support, Customer service, Windows, Phone support, Ticketing system, sccm, windows 10, active directory, microsoft exchange, microsoft azure
Top Skills Details
desktop,troubleshooting,Support,Customer service,Windows,Phone support,Ticketing system
Additional Skills & Qualifications
Requires an associate degree or equivalent experience. Requires at least 1 - 2 years of prior Service Desk experience in a high volume IVR based call center. Knowledge of Active Directory, Microsoft Exchange Admin Console, Azure, Service Now. MAC experience would be preferred but not required.
Experience Level
Intermediate Level
Pay and Benefits
The pay range for this position is $21.00 - $24.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in El Dorado Hills,CA.
Application Deadline
This position is anticipated to close on Apr 4, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.